We are deeply sorry to hear that you have a faulty Design Letters product.
I bought the product at www.designletters.com
If you have a claim for one of our products bought on www.designletters.com please click on the Help button in the right corner, click on Get in touch then Leave a message and choose the subject Claims.
Our Customer Service will return to your request by e-mail, with a suitable solution for you.
I bought the product elsewhere
If the product is bought at one of our distributors, please contact the shop directly.