When your order leaves our warehouse you will receive an e-mail with the shipping confirmation and a tracking link, to follow your order.
DK within 2-4 days
DE within 2-4 days
EU within 3-7 days
UK within 3-7 days
US within 5-9 days
If you haven't received your parcel within 10 days after receiving the shipment confirmation, then track your order by the tracking link in the mail, to locate the parcel.
Once your order has been delivered you will receive another e-mail with the information you need to pick up the parcel if it is delivered to a parcel shop.
If you haven't received any of the mails or your tracking link is invalid, get in touch with our Customer Service team by clicking on the Help button in the right corner, click on Get in touch then Leave a message, and choose your subject.
Our Customer Service team will return to your request by e-mail.