How lucky you are! We hope you are happy with your present.
If you prefer something else, you are free to return your present within 14 days.
You will have to have the original order number from the person who has given you the present.
Once you have the order number, you can fill out the return form and ship the product.
Wrap the products in the original packaging to avoid transportation damage.
Free return labels aren't provided. All costs related to the return are for the customer to cover.
We recommend that you choose a delivery type for your return that includes tracking, as Design Letters isn't responsible for the return before it arrives at our warehouse.
Fill out the return form, tear it from the address label and place the return form in the box.
Put the address label on the outside of the box.
Note: Returns are not free of charge. The label is only an address label.
To which address should I return my order?
All products must be returned to:
Please note that the order can't be returned to a parcel shop nearby, it has to be returned directly to this address. Design Letters will not be able to pick up your returned parcel in a parcel shop.
When the return arrives at our warehouse
All returns will be inspected by quality control at our warehouse. The condition of all returned products must be unused and resellable.
You will receive an e-mail when the refund is completed. The amount will be refunded on the credit card used for the purchase.
Did you not get the answer you were looking for?
Get in touch with our Customer Service team by clicking on the Help button in the right corner, click on Get in touch then Leave a message, and choose your subject.
Our Customer Service team will return to your request by e-mail.
Are you are missing a return form, please find it here.