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  2. Order issues

Order issues

Prices & Fees

  • I am from a non-EU country, will external fees be added to my order?
  • I am from an EU country, will external fees be added to my order?
  • I’ve been overcharged for my order

Cancellation & Changes

  • Can I make changes to my order?
  • How do I know if some of the products from my order is out of stock?
  • I want to cancel my order
  • What will happen if a product from my order is out of stock?

Claims

  • I am missing my orderconfirmation
  • I have received a faulty product
  • I have received a wrong item
  • I want to claim a Design Letters product
  • I'm missing a product from my order
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