Order issues

Prices & Fees

• I am from a non-EU country, will external fees be added to my order?
• I am from an EU country, will external fees be added to my order?
• I’ve been overcharged for my order

Cancellation & Changes

• Can I make changes to my order?
• How do I know if some of the products from my order is out of stock?
• I want to cancel my order
• What will happen if a product from my order is out of stock?

Claims

• I am missing my orderconfirmation
• I have received a faulty product
• I have received a wrong item
• I want to claim a Design Letters product
• I'm missing a product from my order